EAP is a workplace-provided benefit that offers brief counseling to employees.

The Work Life Balance Employee Assistance Program (EAP) is a confidential service designed to offer assessment, counseling and referral for a wide variety of issues that may be affecting your employees’ job performance and wellness.

For nearly 24 years, our EAP program has been supporting businesses and non-profits in the North Shore area. We have contracts with various school departments, cities and towns, hospitals and other business systems.

Contact us at: 978.968.1709 or

Why EAP Services for Your Company or Non-Profit?

counseling_x350How your employees perform on the job will impact your organizational output, quality, overall employee engagement and yearly productivity. Up to 68% of all workers will, at some time, experience workplace problems severe enough to prevent them from coping with day-to-day duties.

Troubled employees cost U.S. companies over $150 billion dollars each year in direct and hidden costs.

Who Uses Employee Assistance Programs (EAPs)?

Over 25,000 U.S. companies (including most Fortune 500 companies) have implemented EAP’s to help retain valuable employees, to improve the quality of employee engagement and relationships, and to lower the cost of doing business.

Did You Know?

What Our EAP Program Can Offer You

Generally, we can tailor our services to your specific needs. However, here’s an overview of what we can offer your company or organization:

Mental Health First Aid

NickyBacksofOfficersNickey Mullen, EAP director, is a Mental Health First Aid trainer who is certified to train community groups or businesses who work with youth, adults or in public safety. By late spring 2017, she will also be certified to train groups who work with senior citizens, college populations and fire or emergency management departments.

Mental Health First Aid training is a national initiative for parents, family members, caregivers, teachers, school staff, law-enforcement personnel and other people who work with adolescents (ages 12–21). Think of it as CPR for someone who is experiencing a mental health or addictions challenge or is in a crisis. To date, over one million Americans have been trained and certified. Find out more about Mental Health First Aid.

What Happens in the 90 Days after an Employee
Engages in EAP Services?

Among 13,400 employees, research showed that these employees benefited from accessing their employer-sponsored services. The data were analyzed by examining changes in employee performance and engagement before receiving EAP services and then during the 90 days after services were rendered.

Here are some research metrics:

Who We Are

Nickey-head2Meet Nickey Mullen, LMHC, CEAP

The Work Life Balance EAP Program is currently managed by Nickey Mullen, LMHC, our EAP director.

Nickey has been in the behavioral health field since 1991, and she focuses on holistic health counseling. Her specialties include mindfulness/stress reduction counseling, as well as trauma and substance use/recovery consultations and treatment.

She is also a nationally registered crisis specialist, as well as a first responder therapist.

Most recently, Nickey worked with the City of Boston Mayor’s Office after the Boston Marathon, providing stabilization services, counseling, support, and referral services.

Flexible and respectful locations: Nickey consults with employees at our professional, confidential location in Danvers, Mass. She also travels to meet and consult with employees and employers at work sites across and beyond the North Shore and the Merrimack Valley.

Custom executive and employee trainings: Nickey has created custom-tailored trainings for key executives and managers in collaboration with organizational Human Resource directors. Her work and training sessions have helped to increase productivity and enhance employee performance.

Contact us at: 978.968.1709 or